Our ultimate priorities

are reliability and quality

Personal data protection

Personal data management and processing

The personal data protection policy described below (along with our Terms and Conditions) sets out the conditions under Knoska Translations s.r.o. uses and protects any and all personal data and other information related thereto which you provide to the company when using its website. Knoska Translations s.r.o. is obliged to protect your privacy, including personal data, and it is committed to adhere properly to this duty. We make any requests for the provision of your personal data when using this website, or on other occasions, only in accordance with the applicable legal rules, including our internal regulations complementary to the said legal rules. We are constantly monitoring the current state of legislation in the field of personal data protection, and, accordingly, we are constantly updating the protection of personal data in our company. We will also update these amendments to the personal data protection policy on our website, which is reflected in the changes and update of this personal data protection policy. Therefore, we ask you to check our personal data protection policy regularly. However, we want to make all changes to our personal data protection policy to enhance the protection of your personal information, and to increase your comfort when you contact us.

For the purposes of communicating with our customers, business partners, or visitors to our websites, we only collect personal data which is necessary to fulfil our contractual obligations or for the purposes of our best possible mutual communication and improvement of our services or communication with those interested in our products and services.

For the above purposes, we usually obtain your contact personal data such as your name, surname, home address (or postal code only), e-mail address, telephone number, and so on. We only collect this personal data if we are legally entitled to do so, and then we collect other personal data such as your interests and preferences, or information about your visits to our website, with your explicit consent only. You can revoke your consent at any time.

We collect any personal information we have received in order to comply with our contractual obligations properly, so we can better understand your preferences and then provide you with better services and products. We use the information from your visits to our website to improve and develop our website. For that purpose, we will also notify you, from time to time, of changes to our website, products or services.

If you give us your consent to do so, we will also send you information about our promotions regarding new products, special offers, market research, and so on.

As part of the procedures permitted by the legal rules, we conduct analyses of the data on the visits to our website to know shopping trends, customer preferences, traffic to our websites, and so on. At the same time, this information serves us to enhance the security of our website and the security of your personal data. We will provide the information about your personal data or about your activities on our website to other entities only in the event that we are required or permitted to do so by legal rules.

If you sign up for one of our loyalty programmes, you will be added to the mailing list automatically, which is a list of e-mail recipients to whom information will be sent in relation to the membership in such a loyalty customer programme.

In the case of you make any purchases from us or if you make any purchase on credit through us, your personal data can be collected and processed by credit reference agencies as well. if you are interested, these agencies will give you more detailed information about their activity.

Security of personal data

Knoska Translations s.r.o. considers the protection of privacy and your personal data to be very important. We comply with all applicable regulations of the European Union, the legal rules of the Czech Republic and other regulations on personal data protection, and we consider all of your information to be confidential. We have established effective systems for the protection of personal data and we strive to prevent unauthorised access, loss, or damage to the personal data processed or collected by our company, including our website.


A cookie is a small text file that after visiting our website asks for being downloaded to your personal computer, smart phone, tablet, or another device you use for web access. You can reject this file or erase it at any time at a later date. Cookies are used to record internet traffic and include the identification of the pages used, the products you viewed, the time spent browsing and remembering your preferences. This helps us analyse website traffic data to improve the user environment of our website. Overall, cookies help us provide you with a better website, which allows us to also monitor which pages you find useful.

However, the cookie does not contain your personal data in any case. You can learn more about cookies yourself, for example, on www.wikipedia.org. If our website does not ask for permission to download cookies, then no cookies will be downloaded to your personal computer.

Links to other websites

Our website may include links to other websites of third parties. For example, to websites of manufacturers of various equipment, and the like. However, we have no control over third-party websites and these are not subject to our personal data protection policy. Their own privacy policies will apply to your personal data, which may differ from our policy. Given the fact that we provide links to the websites of our solid business partners, we are convinced that their personal data protection is sufficient. However, should you have any questions, you should follow the information on their websites.

Your control of personal data

In particular, you can restrict the processing of your personal data in the following ways:

(a) whenever you are prompted to fill out any form on the website, pay attention to the field where you can click that you do not want the information provided by you to be used for direct marketing purposes,

(b) if you do not want to receive marketing information, you can do so at any time by clicking on the link to unsubscribe from all other e-mails sent to you to opt out from further e-mail communication, or you can inform us by mail sent to: Knoska Translations s.r.o., Pickova 1490/12, 156 00 Praha 5 – Zbraslav (Prague), Czech Republic, or by e-mail at info@knoska-translations.com

(c) We will not sell, distribute or provide your personal information to third parties unless we have your explicit consent to do so or unless we are entitled to do so under a legal rule,

(d) under the conditions laid down by the legal rules, at your request, we will provide you with additional information regarding your personal data, or we will transfer your personal data under the conditions laid down by the legal rules based on your requirements to an entity designated by you, (e) if you expressly request us to do so, we will delete your personal data you have provided to us in accordance with applicable legal rules, or you may also use your right to be forgotten if this is in accordance with applicable legal rules.

If you believe that any of your personal data we manage or process is incorrect, please contact us at any of the above addresses, where you may also receive answers to your queries concerning the protection of your personal data.